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Loyalty effect : the hidden force behind growth, profits, and lasting value

By:

Reichheld, Frederick F

Contributor(s):

Teal, Thomas

Material type: Text

Text

TextPublication details: Boston: Harvard Business School, 1996Description: xviii, 323pISBN:

9781578516872

Subject(s):

DDC classification:

658 REI

Average rating: 0.0 (0 votes)

Holdings ( 1 )

Holdings
Item type	Home library	Collection	Call number	Materials specified	Status	Date due	Barcode	Item holds
Novels/Fiction/Non-Fiction	Central LIBRARY R11 - SPECIAL COLLECTION	Fiction/Non-Fiction	658 REI (Browse shelf(Opens below))		Reference Books (Not For Loan)		DD51223

Total holds: 0

Browsing Central LIBRARY shelves, Shelving location: R11 - SPECIAL COLLECTION, Collection: Fiction/Non-Fiction Close shelf browser (Hides shelf browser)

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Previous	658 PIN Do you want to keep your customers forever ?	658 PIT Crossing the divide : Intergroup leadership in a world of difference	658 PRA End of corporate imperialism	658 REI Loyalty effect : the hidden force behind growth, profits, and lasting value	658 RON There is an I in team: what elite athletes and coaches really know about high performance	658 SCH Juice: the creative fuel that drives world class inventors	658 SHA Information rules : a strategic guide to the network economy	Next

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