Loyalty effect : the hidden force behind growth, profits, and lasting value
Reichheld, Frederick F.
Loyalty effect : the hidden force behind growth, profits, and lasting value - Boston: Harvard Business School, 1996 - xviii, 323p.
9781578516872
Management
Customer Relationship management
658 / REI
Loyalty effect : the hidden force behind growth, profits, and lasting value - Boston: Harvard Business School, 1996 - xviii, 323p.
9781578516872
Management
Customer Relationship management
658 / REI