Ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

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Material type: Text

TextPublication details: Boston: Harvard Business School, 2008Description: 225pISBN:

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Holdings
Item type	Home library	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books Lending	Management Library L16-Lending section	658 HES (Browse shelf(Opens below))		Available		DD51219

Total holds: 0