Ownership quotient (Record no. 137746)

MARC details
000 -LEADER
fixed length control field 00639nam a2200205Ia 4500
005 - DATE & TIME
control field 20211013123659.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 180422s9999||||xx |||||||||||||| ||und||
020 ## - ISBN
International Standard Book Number 9781422110232
040 ## - CATALOGING SOURCE
Original cataloging agency UPES LIBRARY
Language of cataloging English
082 ## - DDC NUMBER
Classification number 658
Book Number HES
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
245 #4 - TITLE STATEMENT
Title Ownership quotient
Sub Title : putting the service profit chain to work for unbeatable competitive advantage
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston:
Name of publisher, distributor, etc Harvard Business School,
Date of publication, distribution, etc 2008
300 ## - PHYSICAL DESCRIPTION
Pages 225p.
650 ## - SUBJECT
Subject Management
650 ## - SUBJECT
Subject Customer Service
700 ## - ADDED ENTRY PERSONAL NAME
Added Entry Personal Name Sasser, W. Earl
700 ## - ADDED ENTRY PERSONAL NAME
Added Entry Personal Name Wheeler, Joe
942 ## - Item Type
Koha item type Reference Books
100 ## - MAIN ENTRY--PERSONAL NAME
-- 3391
650 ## - SUBJECT
-- 65779
650 ## - SUBJECT
-- 65780
700 ## - ADDED ENTRY PERSONAL NAME
-- 65781
700 ## - ADDED ENTRY PERSONAL NAME
-- 65782
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Source of acquisition Cost, normal purchase price Koha issues (times borrowed) Koha full call number Barcode (Accession No.) Koha date last seen Koha date last borrowed Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Management Library Management Library L16-Lending section 05/05/2018 Book World 1799.00 1 658 HES DD51219 05/12/2022 10/13/2021 3598.00 04/06/2018 Books Lending