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Ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

Heskett, James L.

Ownership quotient : putting the service profit chain to work for unbeatable competitive advantage - Boston: Harvard Business School, 2008 - 225p.

ISBN: 9781422110232

Subjects--Topical Terms:
Management
Customer Service

Dewey Class. No.: 658 / HES

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