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Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage

By:

Heskett, James L

Contributor(s):

Sasser, W Earl

Material type: Text

Text

TextPublication details: Boston : Harvard Business Press, 2008Description: 225pISBN:

978-1-4221-1023-2

Subject(s):

DDC classification:

659.1 HES

Average rating: 0.0 (0 votes)

Holdings ( 1 )

Holdings
Item type	Home library	Call number	Materials specified	Status	Date due	Barcode	Item holds
Books Lending	Management Library L16-Lending section	659.1 HES (Browse shelf(Opens below))		Available		DD24572

Total holds: 0

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Previous	658.872 ZIM Social media marketing : all in one for dummies	658;409 2 Opposable mind: Winning through integrative thinking	659.1 092 CRU Man who sold America	659.1 HES Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage	659.111 HOL Manage The Media: Don't let the Media Manage you	659.2 FOM Reputation : realizing value from the corporate image	659.2 LUT Public relations campaigns : an integrated approach	Next

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