Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage (Record no. 12364)

MARC details
000 -LEADER
fixed length control field 00634nam a2200205Ia 4500
005 - DATE & TIME
control field 20231108140247.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140515s9999||||xx |||||||||||||| ||und||
020 ## - ISBN
International Standard Book Number 978-1-4221-1023-2
040 ## - CATALOGING SOURCE
Original cataloging agency UPES LIBRARY
Language of cataloging English
082 ## - DDC NUMBER
Classification number 659.1
Book Number HES
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L
245 ## - TITLE STATEMENT
Title Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston :
Name of publisher, distributor, etc Harvard Business Press,
Date of publication, distribution, etc 2008
300 ## - PHYSICAL DESCRIPTION
Pages 225p.
650 ## - SUBJECT
Subject Employee ownership
650 ## - SUBJECT
Subject Management
650 ## - SUBJECT
Subject Public relation
700 ## - ADDED ENTRY PERSONAL NAME
Added Entry Personal Name Sasser, W Earl
942 ## - Item Type
Koha item type Books Lending
100 ## - MAIN ENTRY--PERSONAL NAME
-- 3391
650 ## - SUBJECT
-- 72531
650 ## - SUBJECT
-- 11267
700 ## - ADDED ENTRY PERSONAL NAME
-- 65781
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Source of acquisition Cost, normal purchase price Koha issues (times borrowed) Koha full call number Barcode (Accession No.) Koha date last seen Koha date last borrowed Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Management Library Management Library L16-Lending section 05/16/2014 Book World 1095.00 1 659.1 HES DD24572 05/11/2019 01/21/2019 2190.00 01/22/2014 Books Lending