Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage
Heskett, James L
Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage - Boston : Harvard Business Press, 2008 - 225p.
978-1-4221-1023-2
Employee ownership
Management
Public relation
659.1 / HES
Ownership quotient : Putting the service profit chain to work for unbeatable competitive advantage - Boston : Harvard Business Press, 2008 - 225p.
978-1-4221-1023-2
Employee ownership
Management
Public relation
659.1 / HES