Loyalty effect : The hidden force behind growth, profits, and lasting value (Record no. 9903)

MARC details
000 -LEADER
fixed length control field 00538nam a2200193Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140515s9999||||xx |||||||||||||| ||und||
020 ## - ISBN
International Standard Book Number 978-1-57851-687-2
040 ## - CATALOGING SOURCE
Original cataloging agency UPES LIBRARY
041 ## -
-- English
082 ## - DDC NUMBER
Classification number 658.4
Book Number HBS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Reichheld, Frederick F
245 ## - TITLE STATEMENT
Title Loyalty effect : The hidden force behind growth, profits, and lasting value
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston
Name of publisher, distributor, etc Harvard Business School
Date of publication, distribution, etc 1996
300 ## - PHYSICAL DESCRIPTION
Pages xviii, 323
650 ## - SUBJECT
Subject Customer relations
650 ## - SUBJECT
Subject Loyalty
650 ## - SUBJECT
Subject Management
942 ## - Item Type
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Source of acquisition Cost, normal purchase price Koha issues (times borrowed) Koha full call number Barcode (Accession No.) Koha date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Management Library Management Library L16-Lending section 05/16/2014 Book World 895.00   658.4 HBS DD24488 05/16/2014 1790.00 01/22/2014 Books Lending