Service management and marketing (Record no. 32117)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00629nam a22002177a 4500 |
| 005 - DATE & TIME | |
| control field | 20211209132337.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170916b xxu||||| |||| 00| 0 eng d |
| 020 ## - ISBN | |
| International Standard Book Number | 9788126512874 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UPES LIBRARY |
| Language of cataloging | English |
| 082 ## - DDC NUMBER | |
| Classification number | 658.8 |
| Book Number | GRO |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gronroos, Christian |
| 245 ## - TITLE STATEMENT | |
| Title | Service management and marketing |
| Sub Title | : customer management in service competition |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc | Wiley India, |
| Place of publication, distribution, etc | New Delhi: |
| Date of publication, distribution, etc | 2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pages | x, 483p. |
| 500 ## - GENERAL NOTE | |
| General note | Reprint- 2016 |
| 650 ## - SUBJECT | |
| Subject | Marketing |
| 653 ## - Subject | |
| Subject | Service industries - marketing |
| 654 ## - Subject | |
| Subject | Customer services |
| 942 ## - Item Type | |
| Koha item type | Books Lending |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| -- | 54681 |
| 650 ## - SUBJECT | |
| -- | 6158 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Koha collection | Location (home branch) | Sublocation or collection (holding branch) | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Koha issues (times borrowed) | Koha full call number | Barcode (Accession No.) | Koha date last seen | Cost, replacement price | Price effective from | Koha item type | Koha date last borrowed |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Reference Books (Not For Loan) | Reference | Management Library | Management Library | R-20-Reference Section | 09/16/2017 | 679.00 | 658.8 GRO | DD46374 | 09/15/2017 | 1358.00 | 09/07/2017 | Reference Books | ||||||
| Dewey Decimal Classification | Management Library | Management Library | L16-Lending section | 09/16/2017 | 679.00 | 1 | 658.8 GRO | DD46375 | 12/28/2021 | 1358.00 | 09/07/2017 | Books Lending | 12/09/2021 | ||||||
| Dewey Decimal Classification | Management Library | Management Library | L16-Lending section | 09/16/2017 | 679.00 | 2 | 658.8 GRO | DD46376 | 12/28/2021 | 1358.00 | 09/07/2017 | Books Lending | 12/09/2021 |