Designing service excellence (Record no. 28824)

MARC details
000 -LEADER
fixed length control field 00577nam a22002057a 4500
005 - DATE & TIME
control field 20161020153544.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 161020b xxu||||| |||| 00| 0 eng d
020 ## - ISBN
International Standard Book Number 9781439840467
040 ## - CATALOGING SOURCE
Original cataloging agency UPES LIBRARY
Language of cataloging English
082 00 - DDC NUMBER
Classification number 741.6
Book Number HUN
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Hunt, Brian.
245 10 - TITLE STATEMENT
Title Designing service excellence
Sub Title : people and technology
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boca Raton:
Name of publisher, distributor, etc CRC Press,
Date of publication, distribution, etc 2015
300 ## - PHYSICAL DESCRIPTION
Pages xviii, 176p.
500 ## - GENERAL NOTE
General note Includes index
650 #0 - SUBJECT
Subject Design
650 #0 - SUBJECT
Subject Customer services
700 1# - ADDED ENTRY PERSONAL NAME
Added Entry Personal Name Ivergård, Toni
942 ## - Item Type
Koha item type Lending - SOD
100 1# - MAIN ENTRY--PERSONAL NAME
-- 32529
650 #0 - SUBJECT
-- 32530
650 #0 - SUBJECT
-- 32531
700 1# - ADDED ENTRY PERSONAL NAME
-- 32532
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Koha collection Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Source of acquisition Cost, normal purchase price Koha full call number Barcode (Accession No.) Koha date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Design Studies Central LIBRARY Central LIBRARY R28-2F SOD LIBRARY 10/20/2016   4639.07 741.6 HUN DD37480 10/20/2016 9278.14 10/13/2016 Lending - SOD