Designing service excellence
Hunt, Brian.
Designing service excellence : people and technology - Boca Raton: CRC Press, 2015 - xviii, 176p.
Includes index
9781439840467
Design
Customer services
741.6 / HUN
Designing service excellence : people and technology - Boca Raton: CRC Press, 2015 - xviii, 176p.
Includes index
9781439840467
Design
Customer services
741.6 / HUN