Real time : Preparing for the age of the never satisfied customer (Record no. 10753)

MARC details
000 -LEADER
fixed length control field 00496nam a2200181Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140515s9999||||xx |||||||||||||| ||und||
020 ## - ISBN
International Standard Book Number 978-0-87584-794-3
040 ## - CATALOGING SOURCE
Original cataloging agency UPES LIBRARY
041 ## -
-- English
082 ## - DDC NUMBER
Classification number 658.406
Book Number MCK
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mckenna, Regis
245 ## - TITLE STATEMENT
Title Real time : Preparing for the age of the never satisfied customer
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston
Name of publisher, distributor, etc Harvard Business School
Date of publication, distribution, etc 1997
300 ## - PHYSICAL DESCRIPTION
Pages xi, 204
650 ## - SUBJECT
Subject Change management
650 ## - SUBJECT
Subject Management
942 ## - Item Type
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Location (home branch) Sublocation or collection (holding branch) Shelving location Date acquired Source of acquisition Cost, normal purchase price Koha issues (times borrowed) Koha full call number Barcode (Accession No.) Koha date last seen Cost, replacement price Price effective from Koha item type
        Management Library Management Library L16-Lending section 05/16/2014 Book World 1295.00   658.406 MCK DD24616 05/16/2014 2590.00 01/22/2014 Books Lending