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Service desk and incident manager : careers in IT service management

Wheatcroft, Peter

Service desk and incident manager : careers in IT service management - UK: BCS learning and development, 2015 - xviii, 126p.

Includes index

ISBN: 9781780172330

Subjects--Topical Terms:
Management

Subjects--Index Terms: Incident manager

Subjects--Facted Index Terms:
IT service management

Dewey Class. No.: 658.403 / WHE

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