| 000 | 00538nam a2200193Ia 4500 | ||
|---|---|---|---|
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-57851-687-2 | ||
| 040 | _aUPES LIBRARY | ||
| 041 | _aEnglish | ||
| 082 |
_a658.4 _bHBS |
||
| 100 | _aReichheld, Frederick F | ||
| 245 | _aLoyalty effect : The hidden force behind growth, profits, and lasting value | ||
| 260 |
_aBoston _bHarvard Business School _c1996 |
||
| 300 | _axviii, 323 | ||
| 650 | _aCustomer relations | ||
| 650 | _aLoyalty | ||
| 650 | _aManagement | ||
| 942 | _cDD | ||
| 999 |
_c9903 _d9903 |
||