000 00523nam a2200181Ia 4500
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020 _a8182742420
040 _aUPES LIBRARY
_bEnglish
082 _a658.38
_bFOT
100 _aFottler, Myron D
_92546
245 _aAchieving service excellence
_b: Strategies for healthcare
260 _aNew Delhi:
_bPantagon Energy Press,
_c2007
300 _a420p.
650 _aHealthcare management
_9685269
700 _aFord, Robert C
_92524
942 _cBK
999 _c9789
_d9789