000			00406nam a2200157Ia 4500
005			20210719105448.0
008			140515s9999||||xx |||||||||||||| ||und||
020			_a8174462554
040			_aUPES LIBRARY _bEnglish
082			_a658.31243 _bEXC
245			_aEffective call center training soft skills
260			_aNew Delhi : _bExcel Books, _c2001
300			_a220p.
650			_aManagement
942			_cBK
999			_c9629 _d9629