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020 _a812032241X
040 _aUPES LIBRARY
_bEnglish
082 _a658.05225
_bRUS
100 _aRust, Roland T
_934096
245 _aE-service new directions in theory and practice
260 _aNew Delhi :
_bPrentice Hall of India,
_c2003
300 _a335p.
650 _aManagement
653 _aMarketing management
700 _aKannan, P K
_93903
942 _cBK
999 _c8864
_d8864