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020 _a8179921840
040 _aUPES LIBRARY
_bEnglish
082 _a658
_bKAN
100 _aKandampully, Jay
_93890
245 _aService quality management in hospitality tourism and leisure
260 _aMumbai:
_bJaico,
_c2004
300 _a339p.
650 _aManagement
_941549
700 _aMok, Connie
_95252
942 _cBK