000 00521nam a2200193Ia 4500
005 20210508201857.0
008 140514s9999||||xx |||||||||||||| ||und||
020 _a0070590575
040 _aUPES LIBRARY
_bEnglish
082 _a658.812
_bGRE
100 _aGreenberg, Paul
_93000
245 _aCRM at the speed of light
_b: Essential customer strategies for the 21st century
250 _a3rd
260 _c2007
_bTata McGraw Hill,
_aNew Delhi:
300 _a670p.
650 _aManagement
653 _aCRM
942 _cBB
999 _c357
_d357