| 000 | 00485nam a2200157Ia 4500 | ||
|---|---|---|---|
| 999 |
_c3394 _d3394 |
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| 005 | 20181204114220.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a387.73 _bHER |
||
| 100 |
_aHeracleous, Loizos _93378 |
||
| 245 | _aFlying high in a competitive industry : cost-effective service excellence at Singapore Airlines | ||
| 260 |
_aSingapore: _bMcGraw Hill, _c2006 |
||
| 650 |
_aManagement _970911 |
||
| 650 |
_aAviation _98809 |
||
| 942 | _cBK | ||