| 000 | 00629nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20211209132337.0 | ||
| 008 | 170916b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788126512874 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.8 _bGRO |
||
| 100 |
_aGronroos, Christian _954681 |
||
| 245 |
_aService management and marketing _b: customer management in service competition |
||
| 250 | _a3rd | ||
| 260 |
_bWiley India, _aNew Delhi: _c2007 |
||
| 300 | _ax, 483p. | ||
| 500 | _aReprint- 2016 | ||
| 650 |
_aMarketing _96158 |
||
| 653 | _aService industries - marketing | ||
| 654 | _aCustomer services | ||
| 942 | _cBK | ||
| 999 |
_c32117 _d32117 |
||