| 000 | 00577nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20161020153544.0 | ||
| 008 | 161020b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781439840467 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
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| 082 | 0 | 0 |
_a741.6 _bHUN |
| 100 | 1 |
_aHunt, Brian. _932529 |
|
| 245 | 1 | 0 |
_aDesigning service excellence _b: people and technology |
| 260 |
_aBoca Raton: _bCRC Press, _c2015 |
||
| 300 | _axviii, 176p. | ||
| 500 | _aIncludes index | ||
| 650 | 0 |
_aDesign _932530 |
|
| 650 | 0 |
_aCustomer services _932531 |
|
| 700 | 1 |
_aIvergård, Toni _932532 |
|
| 942 | _cSODS | ||
| 999 |
_c28824 _d28824 |
||