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040 _aUPES LIBRARY
_bEnglish
082 _a658.562
_bFRY
100 _aFryman, Mark A.
_957007
245 _aQuality management
_b: a Process improvement approach
260 _aNew Delhi:
_bOxford University Press,
_c2002
300 _a284p.
650 _aManagement
_957008
650 _aQuality Management
_913217
942 _cBK