| 000 | 00564nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20210524105807.0 | ||
| 008 | 150304b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8174330208 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.8 _bSHA |
||
| 100 | _aShanker, Ravi | ||
| 245 |
_aServices marketing: _b: the Indian experience |
||
| 260 |
_aNew Delhi: _bSouth Asia, _c1997 |
||
| 300 | _axviii, 550p. | ||
| 500 | _aIncluding index | ||
| 650 |
_aMarketing _96158 |
||
| 653 | _aCustomer services - marketing | ||
| 654 | _aRelationship marketing | ||
| 942 | _cBK | ||
| 999 |
_c26521 _d26521 |
||