| 000 | 00596nam a22002057a 4500 | ||
|---|---|---|---|
| 005 | 20210526174205.0 | ||
| 008 | 160315b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781780172330 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.403 _bWHE |
||
| 100 |
_aWheatcroft, Peter _923565 |
||
| 245 |
_aService desk and incident manager _b: careers in IT service management |
||
| 260 |
_aUK: _bBCS learning and development, _c2015 |
||
| 300 | _axviii, 126p. | ||
| 500 | _aIncludes index | ||
| 650 | _aManagement | ||
| 653 | _aIncident manager | ||
| 654 | _aIT service management | ||
| 942 | _cBK | ||
| 999 |
_c25671 _d25671 |
||