000 00484nam a22001817a 4500
005 20210526165022.0
008 160312b xxu||||| |||| 00| 0 eng d
020 _a9788174466723
040 _aUPES LIBRARY
_bEnglish
082 _a658
_bGOP
100 _aGopal, R
_92921
245 _aBPO/KPO management
_b: an industry perspective
260 _aNew Delhi:
_bExcel book,
_c2008
300 _aviii, 356p.
650 _aManagement
700 _aManjrekar, Pradip
_923315
942 _cBK
999 _c25582
_d25582