| 000 | 00576nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20210524131408.0 | ||
| 008 | 181124b ||||| |||| 00| 0 eng d | ||
| 020 | _a9788131516478 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.8 _bBAT |
||
| 100 |
_aBateson, John E. G. _9607 |
||
| 245 | _aServices marketing | ||
| 250 | _a4th | ||
| 260 |
_aNew Delhi: _bCengage, _c2011 |
||
| 300 | _axvii, 468p. | ||
| 650 |
_aMarketing _96158 |
||
| 653 | _aService industries - marketing | ||
| 654 | _aCustomer services | ||
| 700 |
_aHoffman, K. Douglas _99772 |
||
| 942 | _cBK | ||
| 999 |
_c244554 _d244554 |
||