000 00488nam a2200181 4500
005 20211126171451.0
008 151208b xxu||||| |||| 00| 0 eng d
040 _aUPES LIBRARY
_bEnglish
082 _a658.8
_bWOO
100 _aWoodruffe, Helen
_920241
245 _aServices marketing
260 _aNew Delhi:
_bMacmillan,
_c1999
300 _aix, 307p.
650 _aMarketing
_96158
653 _aCustomer services - marketing
654 _aRelationship marketing
942 _cBK
999 _c24441
_d24441