000 00542nam a22001937a 4500
005 20230727115906.0
008 140711b xxu||||| |||| 00| 0 eng d
020 _a8120318099
020 _a9788120318090
040 _aUPES LIBRARY
_bEnglish
082 _a658.812
_bGOS
100 _aGosney, John W
_92939
245 _aCustomer relationship mangement essentials
260 _aNew Delhi
_bPretience Hall of India
_c2001
300 _axii, 234p.
650 _aManagement
650 _aCostomer relationship management
_97889
942 _cBK
999 _c20035
_d20035