| 000 | 00568nam a22002057a 4500 | ||
|---|---|---|---|
| 999 |
_c19792 _d19792 |
||
| 005 | 20250723165107.0 | ||
| 008 | 140609b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788131715208 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.5 _bJOH |
||
| 100 |
_aJohnston, Robert _93782 |
||
| 245 |
_aService operations management _b: improving service delivery |
||
| 250 | _a2nd ed. | ||
| 260 |
_aNoida: _bPearson, _c2008 |
||
| 300 | _a516p. | ||
| 650 |
_aManagement _940572 |
||
| 650 |
_aOperation management _96405 |
||
| 700 |
_aClark, Graham _96838 |
||
| 942 | _cBK | ||