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040 _aUPES LIBRARY
041 _aEnglish
082 _aSHA-BBA(AVO)2010
100 _aSharma, Pulkit
245 3 _aAn analysis of frequent flyer programs In aviation Industry & Key Role e-CRM can play In Ensuring Competitive Advantage
260 _aDehradun
_bUPES
_c2007-2010
300 _a29
505 _aBBA(AVO)2010
650 _aDissertation
650 _aManagement: In aviation Industry & Key Role
700 _aSiddharth Mathur
942 _cTD
999 _c19559
_d19559