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040 _aUPES LIBRARY
041 _aEnglish
082 _aPRA-2007MBA
100 _aPrakash, Bibhuti
245 _aResearch on customer relation management in electric distribution utility - NPCL
260 _aDehradun
_bUPES
300 _a34
505 _aMBA(PM)2005-07
650 _acustomer relation management
650 _adissertation
650 _aelectric distribution utility
650 _aManagement
700 _aManipal Bhola
942 _cTD
999 _c17686
_d17686