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040 _aUPES LIBRARY
041 _aEnglish
082 _aSES-2005OGM
100 _aSeshadri, Neha
245 _aBeyond porter's forces The role of customers relationship management in the Indian petroleum industry
260 _aDehradun
_bUPES
_c2003-05
300 _a74
505 _aMBA(OGM)2003-2005
650 _aCRM
650 _aDissertations
650 _aManagement - Dissertation
700 _aMohd. Washid
942 _cTD
999 _c16322
_d16322