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020 _a9788131725405
040 _aUPES LIBRARY
_bEnglish
082 _a658.812
_bPEE
100 _aPeelen, Ed
_921517
245 _aCustomer relationship management
260 _aNoida:
_bPearson,
_c2009
300 _a433p.
650 _aManagement
_967134
650 _aCustomer Relationship Management
_96971
942 _cBK