| 000 | 00597nam a2200193Ia 4500 | ||
|---|---|---|---|
| 005 | 20230727120313.0 | ||
| 008 | 180422s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781578516872 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658 _bREI |
||
| 100 |
_aReichheld, Frederick F. _963951 |
||
| 245 | 4 |
_aLoyalty effect _b: the hidden force behind growth, profits, and lasting value |
|
| 260 |
_aBoston: _bHarvard Business School, _c1996 |
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| 300 | _axviii, 323p. | ||
| 650 | _aManagement | ||
| 650 |
_aCustomer Relationship management _96971 |
||
| 700 |
_aTeal, Thomas _965769 |
||
| 942 | _cDD-N | ||
| 999 |
_c137772 _d137772 |
||