| 000 | 00639nam a2200205Ia 4500 | ||
|---|---|---|---|
| 999 |
_c137746 _d137746 |
||
| 005 | 20211013123659.0 | ||
| 008 | 180422s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781422110232 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658 _bHES |
||
| 100 |
_aHeskett, James L. _93391 |
||
| 245 | 4 |
_aOwnership quotient _b: putting the service profit chain to work for unbeatable competitive advantage |
|
| 260 |
_aBoston: _bHarvard Business School, _c2008 |
||
| 300 | _a225p. | ||
| 650 |
_aManagement _965779 |
||
| 650 |
_aCustomer Service _965780 |
||
| 700 |
_aSasser, W. Earl _965781 |
||
| 700 |
_aWheeler, Joe _965782 |
||
| 942 | _cREF | ||