| 000 | 00544nam a2200181Ia 4500 | ||
|---|---|---|---|
| 999 |
_c137635 _d137635 |
||
| 005 | 20240119130722.0 | ||
| 008 | 180422s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9781578512447 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658 _bMCK |
||
| 100 |
_aMcKenna, Regis _95036 |
||
| 245 | 0 |
_aTotal access _b: giving customers what they want in an any time, anywhere world |
|
| 260 |
_aBoston: _bHarvard Business School, _c2002 |
||
| 300 | _axv, 252p. | ||
| 650 |
_aManagement _965622 |
||
| 650 |
_aCustomer Relations _98457 |
||
| 942 | _cREF | ||