| 000 | 00634nam a2200205Ia 4500 | ||
|---|---|---|---|
| 005 | 20231108140247.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-4221-1023-2 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a659.1 _bHES |
||
| 100 |
_aHeskett, James L _93391 |
||
| 245 | _aOwnership quotient : Putting the service profit chain to work for unbeatable competitive advantage | ||
| 260 |
_aBoston : _bHarvard Business Press, _c2008 |
||
| 300 | _a225p. | ||
| 650 |
_aEmployee ownership _972531 |
||
| 650 | _aManagement | ||
| 650 |
_aPublic relation _911267 |
||
| 700 |
_aSasser, W Earl _965781 |
||
| 942 | _cBK | ||
| 999 |
_c12364 _d12364 |
||