| 000 | 00575nam a2200205Ia 4500 | ||
|---|---|---|---|
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-4221-7335-0 | ||
| 040 | _aUPES LIBRARY | ||
| 041 | _aEnglish | ||
| 082 |
_a658.872 _bREI |
||
| 100 | _aReichheld, Fred | ||
| 245 | _aUltimate question 2.0 : How net promoter companies thrive in a customer-driven world | ||
| 260 |
_aBoston _bHarvard Business Review _c2011 |
||
| 300 | _axi, 290 | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aLeadership | ||
| 650 | _aManagement | ||
| 700 | _aMarkey, Rob | ||
| 942 | _cDD | ||
| 999 |
_c12307 _d12307 |
||