| 000 | 00497nam a2200181Ia 4500 | ||
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| 005 | 20210713105500.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a8186830995 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
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| 082 |
_a658.84 _bTSC |
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| 100 |
_aTschohl, John _936774 |
||
| 245 |
_aE- service _b : speed technology and price built around service |
||
| 260 |
_aNew Delhi : _bPentagon, _c2003 |
||
| 300 | _a199p. | ||
| 650 | _aManagement | ||
| 653 | _aE- service & strategy | ||
| 942 | _cBK | ||
| 999 |
_c12145 _d12145 |
||