| 000 | 00357nam a2200133Ia 4500 | ||
|---|---|---|---|
| 999 |
_c12108 _d12108 |
||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.84 _bRUS |
||
| 245 | _aE: service new directions in theory and practice | ||
| 260 |
_aNew Delhi: _bPrentice Hall of India, _c2003 |
||
| 650 |
_aManagement _946064 |
||
| 942 | _cBK | ||