| 000 | 00549nam a2200181Ia 4500 | ||
|---|---|---|---|
| 005 | 20231204131908.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-4221-3331-6 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.812 _bFRE |
||
| 100 |
_aFrei, Frances _9378710 |
||
| 245 |
_aUncommon service _b: how to win by putting customers at the core of your business |
||
| 260 |
_aBoston: _bHarvard Business Review, _c2012 |
||
| 300 | _ax, 247p. | ||
| 650 |
_aManagement _9687681 |
||
| 700 |
_aMorriss, Anne _95307 |
||
| 942 | _cBK | ||
| 999 |
_c11920 _d11920 |
||