| 000 | 00514nam a2200169Ia 4500 | ||
|---|---|---|---|
| 999 |
_c11904 _d11904 |
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| 005 | 20180410154325.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-59139-324-5 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.812 _bREI |
||
| 100 |
_aReichheld, Frederick F _963951 |
||
| 245 | _aLoyality rules : How today's leaders build lasting relationships | ||
| 260 |
_aBoston _bHarvard Business School _c2003 |
||
| 650 |
_aCustomer relations _98457 |
||
| 650 |
_aManagement _963952 |
||
| 942 | _cBK | ||