| 000 | 00537nam a2200181Ia 4500 | ||
|---|---|---|---|
| 005 | 20231108130550.0 | ||
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a978-1-4221-2975-3 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.812 _bHBR |
||
| 100 | _aHarvard Business Review | ||
| 245 | _aFocusing on your customer : Expert solutions to everyday challenges | ||
| 260 |
_aBoston : _bHarvard Business Review, _c2011 |
||
| 300 | _axii, 90p. | ||
| 650 |
_aCustomer satisfaction _951552 |
||
| 650 | _aManagement | ||
| 942 | _cBK | ||
| 999 |
_c11900 _d11900 |
||