| 000 | 00350nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 040 | _aUPES LIBRARY | ||
| 041 | _aEnglish | ||
| 082 |
_a658.812 _bALL |
||
| 100 | _aAllen, Derek R | ||
| 245 | _aCustomer Satisfaction Research Management | ||
| 260 |
_aNew Delhi _bPearson Education _c2005 |
||
| 942 | _cDD | ||
| 999 |
_c11899 _d11899 |
||