000			00350nam a2200133Ia 4500
999			_c11898 _d11898
005			20170614162046.0
008			140515s9999||||xx |||||||||||||| ||und||
040			_aUPES LIBRARY _bEnglish
082			_a658.812 _bALL
100			_aAllen, Derek R _9196
245			_aCustomer satisfaction research management
260			_aNew Delhi: _bPearson Education, _c2005
650			_aManagement _953264
942			_cBK