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040 _aUPES LIBRARY
_bEnglish
082 _a658.812
_bSHA
100 _aShainesh, G
_943570
245 _aCustomer retaliation ship management
260 _aNew Delhi:
_bMacMillan,
_c2006
300 _a198p.
650 _aManagement
_943571
650 _aMarketing
_96158
700 _aSheth, Jagdish
_943572
942 _cBK