| 000 | 00522nam a2200181Ia 4500 | ||
|---|---|---|---|
| 999 |
_c11896 _d11896 |
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| 008 | 140515s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0070435049 | ||
| 040 |
_aUPES LIBRARY _bEnglish |
||
| 082 |
_a658.812 _bSHE |
||
| 100 |
_aSheth, Jagdish N _919073 |
||
| 245 | _aCustomer relationship management: emerging concepts, tools and applications | ||
| 260 |
_aNew Delhi: _bTata McGraw Hill, _c2009 |
||
| 300 | _a544p. | ||
| 650 |
_aManagement _944264 |
||
| 700 |
_aParvatiyar, Atul _95744 |
||
| 942 | _cBK | ||