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008 140515s9999||||xx |||||||||||||| ||und||
020 _a8174464565
020 _a9788174464569
040 _aUPES LIBRARY
_bEnglish
082 _a658.812
_bCHA
100 _aChaturvedi, Mukesh
_91454
245 _aCustomer relationship managemen
_b:An indian perspective
260 _aNew Delhi
_bExcel Books
_c2005
300 _a208p.
650 _aManagement
650 _aCustomer relationship management
_96971
650 _aStrategy management
_96972
700 _aChaturvedi, Abhinav
_91446
942 _cBK
999 _c11895
_d11895